Frequently Asked Questions
Product Questions
What makes your products unique?
Our formulas are developed using high-quality ingredients and advanced research to deliver effective results. Each product is rigorously tested for safety and performance.
Are your products tested on animals?
No, we are proud to be cruelty-free. All our products are tested using alternative methods that don’t involve animals.
Where are your products manufactured?
Our products are manufactured in state-of-the-art facilities that adhere to strict quality control standards.
Ordering & Shipping
How long does shipping take?
Most orders are processed within 1-2 business days. Delivery times vary depending on your location and shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout.
Can I modify or cancel my order?
Orders can only be modified or canceled if requested within 1 hour of placement. Contact us immediately through our website if you need to make changes.
Returns & Refunds
What’s your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, you may return unopened products for a full refund.
How do I initiate a return?
Visit relaxusprofessional.com and navigate to the Returns section to begin the process. You’ll receive instructions via email once your request is submitted.
How long do refunds take to process?
Refunds are typically processed within 5-7 business days after we receive your returned items. The time for the refund to appear in your account depends on your financial institution.
Technical Questions
How should I store your products?
For optimal results, store all products in a cool, dry place away from direct sunlight. Keep containers tightly closed when not in use.
Are there any side effects?
Our products are formulated to be gentle yet effective. We recommend doing a patch test before full application if you have sensitive skin.
Can I use multiple products together?
Yes, our products are designed to work synergistically. For best results, follow the usage instructions provided with each product.
General Information
Where can I learn more about ingredients?
Detailed ingredient lists and explanations are available on each product page at relaxusprofessional.com.
Do you offer professional discounts?
We occasionally run special programs for licensed professionals. Check our website for current offers and eligibility requirements.
How can I stay updated on new products?
Visit our website regularly and subscribe to our newsletter for the latest updates and exclusive offers.